Accept an invitation and set up your account
Finish invited account setup, sign in, and recover access when an invitation or password link no longer works.
In this guide
Mendiola uses invitations. Ask your firm's admin for access rather than trying to create an uninvited account.
Finish account setup
- Open the invitation addressed to your email.
- Follow its account setup link.
- Complete the name and password fields shown on the setup page.
- Finish setup before opening company links.
- Sign in and check which companies are available.
Having opened an invitation link does not by itself finish onboarding. If Mendiola returns you to account setup, complete that page first.
An expired or invalid link
Ask your admin to resend the invitation. Use the most recent email. If a link-error page appears, follow its instructions rather than repeatedly opening the older message.
An invitation delivery problem can occur after access has already been saved. Admins should inspect the existing member and use resend when offered, instead of creating another account.
Password recovery
Choose Forgot password from sign-in and enter your account email. Use the reset link in the resulting email and set a new password. Do not share invitation or password-reset links with another person: the link is for your account.
Signed in, but no company is visible
Signing in and being assigned a company are separate. A member needs an assignment to operate on a shared company. An owner-private company remains visible only to its creator, even when another viewer is an admin.
Ask your admin to check your role, onboarding, and assignments. If your account belongs to more than one firm and firm switching is available, check the selected firm too. See roles and company access.